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IT Infrastructure Library

The ITIL abbreviation stands for IT Infrastructure Library. Originally,is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL was developed
by the Central Computer and Telecommunications Agency (CCTA) as a set of comprehensive and
iter-related codes of practice. In IT community such code of good practice was / is very useful in terms of achieving the efficient support and delivery of high quality, cost effective IT services. CCTA, renamed
the Office of Government Commerce (OGC) maintains the library and releases all updated related to ITIL.

Duration: 168 hours
(1) Familiarity with IT Services is recommended before attending this course.
(2) IT Management, Business Unit Managers, IT Services Managers, Supplier Managers,
Consultants and those responsible for the support and implementation of Information Technology
will benefit from this course.


  • ITIL Foundation
  • ITIL Practitioner
  • ITIL Service Manager

Upon completion of the program, students will be able to:

    • Identify the principles and concepts of IT Service Management based on ITIL®
    • Identify the best practices of implementing ITIL® in an organization.
    • Define the terminology used in ITIL®
    • Identify the concepts and definitions used in the Service Lifecycle.
    • Define Service Strategy concepts
    • Define Service Design concepts
    • Define Service Operations concepts
    • Define Service Transition concepts
    • Define Continual Service Improvement concepts
    • Define the roles, processes, and components within key areas of IT Service Management based on ITIL®
    • Be prepared to take the ITIL® Foundation Certification exam


  • Technology partners with Oracle, Comptia, Microsoft, Cisco,Pearson VUE , Adobe e.t.c
  • Get trained by certified faculties
  • Using CCT's practical learning methodology
  • Learn with latest softwares and training kits
  • State of the art learning facilities


This course is mapped to international certifications in infrastructure library with the following tracks
  • ITIL Foundation
  • ITIL Practitioner
  • ITIL Service Manager


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