Category
Management
Description
ITIL 4 provides a holistic framework for best-practice IT service management. It introduces the service value system (SVS) to represent how different components and activities of the organization work together to facilitate value creation through IT-enabled services.
Course Content
3 MODULEs • 3 months total length
- 4 TH Industrial Revolution
- Service Organization
- Service Management
- Value
- Organizations and People
- Services and Products
- Service Offerings
- Service Relationships
- Outcomes
- Costs
- Risks
- Utility and Warranty
- Four Dimensions of Service Management
- Service Value System
- Guiding Principles
- Service Value Chain
- Continual Improvement
- The 34 Practices
- Putting It All Together
